The management of quality and by quality is an organizational approach supported by the management of the organization with the aim of satisfying its beneficiaries and providing them products and services corresponding to their expectations. The ISO 9001 standard is an international and general standard relating to quality management systems. It is the most widespread in the world in both the private and public spheres. DAC (Continuous Improvement Department) proposes services that help managers to implement a quality management system according to the requirements of ISO 9001, including with a view to achieve certification. This standard notably uses the so-called "process" approach and a risk-based approach.
MISSIONS
- ISO 9001 quality management support missions:
- Support AMU entities requesting the implementation of ISO 9001 quality management systems (according to the establishment's priorities).
- Support for project management, interpretation of normative requirements and preparation for audits in case of certification.
- Contribute to the design and deployment of the AMU quality management support policy in conjunction with its partners
- For Research :
- Provide a quality expertise to the Aix-Marseille technological platforms label
- Facilitate the coordinateion of quality support between the supervisory authorities
- Participate in inter-establishment business networks
QUALITY MANAGEMENT ECOSYSTEM
Reporting to the Continuous Improvement Department, which itself reports to the General Services Department.
EXAMPLES OF MISSIONS
SUPPORT OF TECHNOLOGICAL PLATFORMS :
- CERIMED
- PLANETE
- NANOTECMAT
REFERENCE DOCUMENTS AND DELIVERABLES
- Commitment letter for quality support
- Reference document relating to the site policy for supporting quality management in Research (planned)
- Audit reports submitted to the auditees
FRAMEWORK
- ISO 9001 Quality management system standards
- NF X 50-900 (for technological research platforms)
Catherine TRINH